{"product_id":"talk-to-the-snail-stephen-clarke-second-hand-book-1","title":"Crucial Confrontations – Kerry Patterson et al. (Second-Hand)","description":"\u003ch1\u003eCrucial Confrontations – Kerry Patterson et al. (Second-Hand)\u003c\/h1\u003e\n\n\u003cp\u003e\n\u003cstrong\u003eTitle:\u003c\/strong\u003e Crucial Confrontations\u003cbr\u003e\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e Kerry Patterson, Joseph Grenny, Ron McMillan \u0026amp; Al Switzler\u003cbr\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Paperback\u003cbr\u003e\n\u003cstrong\u003eGenre:\u003c\/strong\u003e Non-Fiction \/ Business \/ Self-Help \/ Communication\u003cbr\u003e\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e English\n\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eCrucial Confrontations\u003c\/em\u003e is a practical guide to handling difficult conversations and resolving conflicts effectively in both professional and personal settings.\u003c\/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eAbout the Book\u003c\/h2\u003e\n\n\u003cp\u003eFrom the bestselling authors of \u003cem\u003eCrucial Conversations\u003c\/em\u003e, this book focuses on how to address broken promises, unmet expectations, and challenging behaviours without damaging relationships.\u003c\/p\u003e\n\n\u003cp\u003eIt provides tools and strategies for improving accountability, communication, and performance in workplaces and everyday life.\u003c\/p\u003e\n\n\u003cp\u003eThrough real-world examples and actionable advice, the authors show how to confront issues directly while maintaining respect and constructive dialogue.\u003c\/p\u003e\n\n\u003cp\u003eThis is an essential resource for anyone looking to improve conflict resolution skills and build stronger, more effective relationships.\u003c\/p\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eCondition\u003c\/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003eGood second-hand condition\u003c\/li\u003e\n\u003cli\u003eLight shelf wear on cover\u003c\/li\u003e\n\u003cli\u003eMinor creasing and handling marks\u003c\/li\u003e\n\u003cli\u003ePages clean and intact\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003chr\u003e\n\n\u003ch2\u003eAdditional Information\u003c\/h2\u003e\n\n\u003cul\u003e\n\u003cli\u003ePublisher: McGraw-Hill\u003c\/li\u003e\n\u003cli\u003eISBN: 978-0-07-144652-5\u003c\/li\u003e\n\u003cli\u003eFormat: Paperback\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Kerry Patterson","offers":[{"title":"Default Title","offer_id":48618441801956,"sku":null,"price":35.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0804\/2885\/9620\/files\/image-1774636124282.jpg?v=1774636240","url":"https:\/\/www.nostalgianook.co.za\/products\/talk-to-the-snail-stephen-clarke-second-hand-book-1","provider":"Nostalgia Nook","version":"1.0","type":"link"}