Refund policy

Returns

We accept returns for both defective and non-defective products, subject to this policy and applicable South African consumer legislation.

Return Eligibility

  • Defective, damaged, or incorrectly supplied items: Eligible for return and the appropriate refund, replacement, or other remedy available under applicable law.
  • Misdescribed items: Eligible for return where the item received materially differs from the item advertised.
  • Change of mind or incorrect selection: We accept returns where a customer changes their mind or orders the incorrect title, edition, ISBN, format, or other product variation, provided the item is returned in substantially the same condition in which it was supplied.

Return Window

For change-of-mind or incorrect-selection returns, please notify us within 7 days of delivery.

This voluntary 7-day return period does not limit or replace any longer return period or other right provided under applicable South African consumer legislation.

Return Courier Costs

  • If the return is due to an error on our part: If we supplied the wrong item, or the item is defective, damaged, or materially different from the listing and applicable law requires us to bear the return cost, we will arrange or cover the reasonable return courier cost.
  • If the correct item was supplied: If the customer changes their mind, no longer wants the item, or ordered the incorrect title, edition, ISBN, format, or other product variation, the customer is responsible for the return courier cost.

For clarity: if the item received is the item that was advertised and ordered, the return courier cost is for the customer's account.

No restocking fee is charged for an approved return.

Return Condition

Change-of-mind and incorrect-selection returns must be returned in substantially the same condition in which they were supplied.

How to Request a Return

Please contact us before returning an item so that we can provide the appropriate return instructions.

Please include your order number, reason for the return, and supporting photographs where applicable.

Refunds

Once the returned item has been received and inspected, any refund due will ordinarily be processed within 3 business days.

Where applicable South African legislation provides the customer with additional rights or prescribes a particular remedy or refund period, those statutory rights will apply.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African law.